Privacy Policy

Your privacy matters to us. This page sums up our Privacy and Cookie Notice, which explains how we look after your personal data whenever you use our site.

Who controls your data

White Hat Gaming Limited and Whitezip Limited are joint data controllers. White Hat Gaming handles the purposes linked to the gambling service, and Whitezip handles the purposes linked to marketing.

What we collect

Opening an account means giving us your name and date of birth, a username, your address and ways to contact you. We also record your deposits, withdrawals and bets, and we collect technical data about your device and browsing through cookies and server logs. Some details reach us from third parties and public sources, for instance for fraud prevention.

How we use it

We use your data to open and run your account, to confirm your age and identity, to process payments and to answer your messages. It also helps us prevent fraud and money laundering, meet our licence duties and apply the limits and exclusions you set for safer gambling.

Monitoring

Our licence obliges us to watch player activity so we can spot people who may be at risk of problem gambling and step in. We also monitor activity to find possible money laundering. Decisions are generally made with human involvement, though the system can lock some accounts automatically.

Sharing

We share data with payment providers, verification agencies, regulators and law enforcement when this is needed. With your consent, our marketing partners may also receive information to send you offers.

Transfers and security

Because we operate globally, your data may travel to countries outside the European Union, and we then use suitable safeguards. We protect it with security measures, although no transmission over the internet is completely secure.

How long we keep it

Personal data stays with us while your account is in use and for up to five years after that, unless a longer period is required by law.

Your rights

You can ask to see your data, to correct it, to delete it or to limit how we use it, and you can object to processing based on legitimate interest. We may ask you to confirm your identity first. To use these rights or raise a concern, contact our Data Protection Officer at [email protected].