Responsible Gambling

Gambling should stay a form of entertainment. We give you tools to control your spending, take a break or step away completely, and you will find them under Responsible Gambling in My Account.

Deposit limits

Pick a daily, weekly or monthly limit, measured over 24 hours, 7 days or 28 days. Lowering a limit works straight away. Raising or removing one takes 24 hours, after which you confirm it through a link we email you.

Reality check and session limit

A reality check reminds you, at a time you choose, how long you have played and what your net result is. A session limit signs you out automatically when the chosen time is up.

Time-out

A time-out pauses your account for any period from 24 hours to 6 weeks. During that time you cannot sign in, and a request to end it early takes effect after a 24-hour cool-off.

Self-exclusion

You can exclude yourself for a fixed period or with no end date. An early end to a fixed exclusion is only considered after an internal review, and if it is approved it applies after a cool-off of at least 24 hours. An exclusion with no end date stays in place until you ask Customer Support to lift it and a 7-day wait has passed. If we set an exclusion up manually it lasts six months unless you choose otherwise.

Spotting a problem

Ask yourself whether you gamble to escape boredom or worries, chase losses, spend more than you planned or hide your play from others. The more of these sound familiar, the more it makes sense to talk to someone, to contact our team or to think about self-exclusion.

Help and blocking software

Gambling Therapy gives online support to problem gamblers. Software such as GamBlock blocks gambling websites, and filters such as Net Nanny or Cybersitter help keep children away from them.

Under-18s

We accept players over 18 only. If we suspect someone is younger, we ask for identification. Keep your login details away from children who use your devices.