Terms and Conditions

White Hat Gaming Limited, a company registered in Malta, manages the Casimba brand. Using Casimba means you agree to our Terms of Use, the promotional terms and our privacy and cookie notice. This page sums up the rules our players ask about most often.

Joining Casimba

To open an account you have to be 18 or older and above the legal gambling age where you live. You must be able to enter a binding contract, live at the address you register and reside in a territory that permits gambling. We may turn down an application at any time.

Your account

Every player may hold one account and must play only on their own behalf. Accounts cannot be sold or transferred. Register true and complete details and update them whenever something changes. Your username and password are yours alone, and you are responsible for bets placed with them.

Verification

We check age, identity and address, partly with electronic checks and third-party agencies. We may ask for ID, proof of address or proof that a payment method belongs to you at any stage, and we can pause bets or withdrawals until the checks are finished. If checks show a player is under 18, the account is closed.

Bonuses and promotions

Each promotion has specific terms on top of our standard promotional terms, and the specific terms take priority where they differ. Unless an offer states otherwise, bonus amounts need 35 times wagering before they become cash. Slots usually count in full, some named slots count 20% or nothing, and table games, video poker and progressive jackpot games count nothing. You may hold one bonus per deposit and one promotion per player and household. A withdrawal request while a bonus or unused spins remain cancels them.

Deposits and withdrawals

Use only payment methods registered in your own name. A withdrawal returns to the method you deposited with and is paid once checks and offer conditions are met. The minimum withdrawal is CA$20, you must have wagered your deposit at least once, and the weekly maximum is 5,000 CAD unless agreed otherwise in writing. Wins of CA$100,000 or more may be paid in ten monthly parts.

Quiet accounts

After 12 months in a row without a deposit or a bet the account counts as inactive. From then on a fee of CA$5 a month is taken from the real-money balance, with at least 30 days' notice first.

Closing an account

Contact Customer Support whenever you want to close your account. We may also close an account, for example when the Terms of Use are broken, and in that case winnings can be voided.

Complaints

A complaint goes first to Customer Support, then to a Team Leader and finally to the Complaints Team, who give it a Case ID. We aim to answer within 10 days. eCOGRA, our free ADR provider, can review a dispute that is still open after that.

Law

These Terms of Use are governed by the laws of Malta, and the courts of Malta hear disputes about them.